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Dr. Rachel Staples DMD

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Rachel was born and raised in Victoria and was thrilled to return to her hometown in 1995 – after completing her dental degree at the University of British Columbia – to start her practice and raise her family.

A life-long learner, Rachel embarked on a journey of further training and hands-on learning in 2007. She attended and completed all seven core levels of neuromuscular dentistry at the prestigious LVI Global in Las Vegas, Nevada where she is currently a fellow. Rachel believes in integrating comprehensive diagnosis and contemporary techniques with the latest technologies. With this philosophy, her goal is to improve the lives of her patients and to bring beautiful smiles to all who visit her office.

While raising three young boys with her husband Brock, Rachel built her business to four practices over 15 years. As many of us do, she has realized that quality is far better than quantity so she has worked over the past year to streamline and simplify her life both personally and professionally. Urban Smiles Victoria is the culmination of that effort: quality dentistry in a caring environment, delivered by a team whose mission it is to make your dental visit a thoroughly enjoyable experience.

Over the years, Rachel has performed countless hours of volunteer work through Dentistry for the Heart and, along with her team, has delivered hundreds of thousands of dollars in dental care to those in need in her own community. She has also enjoyed volunteering with the Rotary Club, delivering dental services and supplies to the indigenous people of Guatemala. In the next few years, she hopes to recruit her sons and husband to join her on a dental mission to South East Asia.

Shannon

Registered Dental Hygienist

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Shannon has 24 years’ experience working in a dental environment, 18 years of those as a registered dental hygienist and 6 years as a dental assistant prior to that. She has worked as a hygiene educator and written curriculum for dental hygiene programs in Ontario, mentored new dental hygienists in clinical practice and given back to her community by participating in free dental hygiene clinics and travelling abroad to provide hygiene services to orphans in Mexico. She is compassionate by nature and cares deeply about providing safe and client-centered care.

As a lifelong learner, Shannon strives for continued professional growth. After graduating from the Dental Hygiene Program at Confederation College in Thunder Bay, ON, she completed her local anaesthetic training at the University of Manitoba and then the Adult Teaching Training Module through Brock University. Most recently, she completed her Bachelor of Science in Dental Hygiene through Northern Arizona University.

Originally from Ontario, she moved to Victoria with her partner Sebastien and two step-children in 2016. She enjoys travelling, a good conversation and spending time with her family.

Melissa

Registered Dental Hygienist

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Melissa graduated from the dental assisting course in 2002 and after working for a year decided to pursue a career in dental hygiene. She studied at Confederation College (Thunder bay, Ontario) and after graduation in 2006 she moved to Victoria. Melissa enjoys traveling and in 2009 she combined her love for traveling and helping others in Kenya where she volunteered at a dental office at Tigoini district hospital. Melissa recently completed the CDAAC course and is certified to safely administer nitrous oxide sedation for the management of pain and anxiety. Melissa loves spending time with her daughter, husband Gareth and her 2 dogs. They love hiking and going on short road trips.

Sarah

Dental Hygienist

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Sarah moved to Victoria from Cranbrook, BC in 2011 and couldn’t be happier on the island! She recently graduated from the Dental Hygiene program at Camosun College and is currently pursuing further education to obtain her baccalaureate degree at UBC. Sarah is excited to build new relationships with patients at Urban Smiles. In her spare time, Sarah loves to travel and spend time with friends and family. She enjoys being outdoors as much as possible, doing things like hiking, biking, and running.

Alejandra

Certified Dental Assistant

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Born in Bogota Colombia, Ale moved to Victoria in 1996 and was accepted into the CDA program at Camosun College in 1999. She completed the program in the summer of 2000 and started with Dr. Staples (at a previous practice) as a practicum student. She was hired shortly thereafter. She feels very lucky to have landed in an office where the dentists are constantly learning and growing and encouraging the staff to do the same. Ale has Invisalign, neuromuscular, and cosmetic training. She is also a certified dental anesthesia/sedation CDA. Ale has a love for languages and speaks Spanish, English and Italian. She enjoys traveling, the outdoors and salsa dancing.

Amanda

Certified Dental Assistant/Administrator

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Amanda, originally from the Okanagan, moved to Victoria in 2014 to attend the Certified Dental Assisting program at Camosun College. She graduated in June of 2015 with academic and clinical awards. As a new graduate, Amanda is excited to learn and absorb all that she can to provide her patients with the best care possible. She has extra training in CPR and Zoom whitening. In her spare time, Amanda enjoys summers on Okanagan Lake, traveling, and of course going home to visit her friends and family.

Megan

Certified Dental Assistant/Administrator

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Megan has been a Certified Dental Assistant since graduating with excellence from Discovery Community College in 2008; she has been working with Dr. Staples for over six years. Passionate about her work, she strives to continuously add to her skill set and provide quality care to all her patients. She has advanced training in Neuromuscular Dentistry, Dental Record-keeping, Dynamic Team Concepts, and is a Certified Zoom Whitening Provider. Megan loves educating her patients about dentistry and helping them to feel at ease in the dental chair.

Nicole

Dental Administrator

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Nicole found her way into the dentistry field through her passion for helping others. Prior to joining Urban Smiles, Nicole was a sterile technician at Victoria General Hospital. Originally from the Cowichan Valley, Nicole moved to Victoria in 2012 to pursue a career in health care. Now as a dental administrator, Nicole is looking forward to learning and growing in the dental community and providing the best possible experience for everyone who walks through the door. Outside of work Nicole enjoys hiking, hanging out at the lake, and spending time with her family and friends.

Cathy

Office Manager

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Cathy has recently returned to Victoria after spending 15 years in the Comox Valley and 10 years in North Vancouver. Cathy attended Camosun College Certified Dental Assisting program and has spent many years in Dental Reception and Office Management. With a strong background in Practice Management and business ownership, Cathy is excited to join the team at Urban Smiles. She has a passion for excellence in clinical dentistry, optimum patient care and customer service. Cathy enjoys the golf, cycling and the island lifestyle along with her husband Rory.

Brooke

Administrator

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Originally from Saskatchewan, Brooke moved to Victoria in 2016 for a taste of the west coast lifestyle. Prior to joining Urban Smiles, Brooke was a Dental Assistant and Office Administrator back home in North Battleford. Since a young age, it has always been a dream for her to work in a dental practice for the rewarding feeling of helping patients to achieve beautiful healthy smiles.

Outside of the practice, Brooke enjoys being outdoors, fine dining, napping, make-up artistry, spending time with her friends, her family and most importantly, her dog.