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New Patients

Health History
In order to provide you with the best possible care, the dentist, hygienists and assistants need to know of any health conditions as well as current medications. This way we can be certain that any treatments we recommend are truly in your best interest, and your health will not be put at risk. Please arrive 15 minutes early to complete a dental and health history. You may also choose to complete the form at home online before your visit.

Dental Records
It is often helpful to have access to your most recent X-rays and dental history. We are happy to contact your former dentist on your behalf to request those. In some cases, a written release is required and can be provided by Urban Smiles.

Insurance Payments
As a courtesy, we accept assignment of payment from your insurer, with very few exceptions. We do our best to estimate limits set by your insurer and we are happy to send pre-authorizations at your request. In the event that your insurance company does not pay what we expected, it is your responsibility to pay the balance. We do request that you keep a credit card number on file with us but we will always call for permission before charging your card.

Your First Cleaning
On your first visit, a hygienist will perform a new patient exam. This appointment will be longer than subsequent appointments as it includes:

  • Creation of a map of your mouth including positioning, state of previous dental work, and your gum health
  • Review of your health history
  • Digital X-rays
  • Head/neck Exam
  • Oral cancer screening
  • Cleaning
  • Oral exam by the dentist
  • Development of strategies to obtain your optimal oral health